Should brands take a stand on social issues?
Think Nike, Gillette, and Bonobos. Brands decide to take on a social issue to be "relevant" to their customers - and the internet explodes in negativity.
Should brands do this? The short answer is.... it depends. It depends on your target audience and what you are trying to achieve.
But most of all, a brand should only do this if the marketers have done their homework in the right way.
The Ethical Frames Process builds in an early warning system to alert you when you might get close to touching off a storm. Dig into almost any marketing landmine and you will find at its core a violation of an Ethical Zone. These six basic facets of our moral belief systems can be a trigger for controversy.
The Ethical Frames Training Program helps marketers understand the guiderails of the Ethical Zones and predict when they might be getting close to the proverbial third rail that can trigger a marketing landmine. See my blog for some more examples.
My new book, Marketing Landmines: The Next Generation of Emotional Branding, explains this in much more detail. It is available on Amazon in both paperback and ebook.